Online Services

Did you know that you can book appointments, order your repeat medication and access your medical record, all online?

Well now you can!

Your Health Partnership is committed to providing online services to our patients to make it easier for you to manage your time with us.

For more information on how you can access these services please download our patient information leaflet here

Before applying for online access to your medical record, you must read and understand the following:

  • Not everyone may be given access to their medical record. Under the Data Protection Act, there are certain circumstances in which we may withhold information.  Access may be denied, or limited, where we judge that the information in the records would cause serious harm to the physical or mental health of the patient, or any other person, or where giving access would disclose information relating to or provided by a third person who has not consented to the disclosure.
  • In almost all cases you will be granted access to the whole medical record, at present from 01/01/2014. However, it is possible that some information may not be available in order to protect third parties and some patients may be denied access if their record contains information that the Practice feel may be harmful to you.  In this case, you will be offered an appointment with the Practice Caldicott Guardian to discuss this.

Third party information is that given to us about a patient from another person.  For example, a person might want us to know something about their partner which is then recorded in their record.  Before you access your records, you should consider how you feel if you see information about you from another person.  Please bear in mind this will be information given in the best intentions to help us look after you.

  • Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists.  This may not be easy for you to understand.  We are happy to help you understand your records.  There are a number of online resources which can explain medical abbreviations, and you can always ask your Doctor for clarification when you are next seen.
  • It is not unusual for minor inaccuracies to be present in your medical record. If you find something that you think is important, please contact us so that we can make adjustments.  We can only adjust factual information and cannot change medical opinion.  For legal reasons, we cannot completely delete entries from your medical record, but we can mark them in error with an explanation as to why this has been done.  It is one of the many advantages of patient online access, that inaccuracies can be identified and corrected in this way.
  • If you feel you may be pressurised into revealing details from your medical record to another person against your will, we recommend you do not register for access at this time.
  • For another person to have access to a medical record, including parents as described below, the patient must complete and sign one of our Online Access Consent form, available from our website or by asking at reception. This is known as Proxy Access.  If a person lacks mental capacity to give consent, access to their records will be decided on a case by case basis by a Doctor.
  • You must bear in mind that if you have access to your complete medical record online, you may be given access to test results etc. which you may find upsetting. This may occur before you have spoken with the Doctor or whilst we are closed and you cannot contact us.
  • There may be information in your medical records that you did not know was there or that you had forgotten about, such as an illness or a sensitive upsetting incident. If you see anything you did not know about and/or that worries you, please speak to the Practice and they will be able to advise you on how you can discuss this with your Doctor when you are next seen.
  • If, when accessing your online medical record, you see anything that is not about you, please log out immediately and contact us as soon as possible.

Download the YHP Patient Online access registration form here

Download the YHP proxy access to online records consent form here

Download the YHP Statement of Intent for Online Access here