We are making some changes to the way that we book GP appointments at the practice…

We are making some changes to the way that we book GP appointments at the practice and hopefully you will have received a letter detailing the changes.

You will be aware that currently we offer telephone appointments as the first point of access.

Feedback from our patients and colleagues tells us that this system, in its current form, is not working; patients tell us that they often have been waiting a long time for the doctor to call them on the telephone without a clear idea of when the call might be and they feel that the continuity of being able to see the same doctor has reduced.

The workload of our clinical team and the demands on doctors’ time has become unsustainable; you regularly tell us that they are a fantastic team (we agree!) but they are now struggling to meet the increasing demand.

We want to work with you and our other patients to improve our service for everyone.

What is going to change?

Why is the practice offering telephone appointments?

How is it going to work?

What is going to happen after this new appointment system is launched?

Where can I get more information?


[1] Physician Associates support doctors in the diagnosis and management of patients. They are trained to undertake a number of roles including: taking medical histories, performing examinations, analysing test results, and diagnosing illnesses under the direct supervision of a doctor.


[2] Clinical Pharmacists are health professionals who train for many years to become specialists in medicines and they can help you with any questions you might have about your medication, including: advice on how to take your medication, possible interactions or side effects of medication, prescribing of an acute medicine that is not on repeat, medication reviews, switching medication and prescribing of medication following a hospital discharge.