Important Closure Notice – Tuesday 10th October 2017

Alongside each of the GP practices in the Sandwell and West Birmingham Clinical Commissioning Group  Oakham Surgery will be closed on:

Tuesday 10th October from 12:00 noon

for traning purposes.

Should you require medical advice which cannot wait until the practice re-opens at 08:00am on Wednesday 11th October, please contact us on our normal number
01384 458 968; you will be diverted to the out of hours team.

For general advice, you can use one of the following options:

Self-care Advice
Visit our website http://www.yhp.org.uk and click on our ‘self-care advice’ section where you will find links to advice on a range of minor illnesses and conditions.

Pharmacies
Your local Pharmacist will be able to assist you with a number of minor illnesses; they stock a wide range of over the counter medicine to help manage your symptoms.

NHS 111
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

Walk-in Centre
NHS walk-in centres deal with minor illnesses and injuries. These include:
 Infections and rashes  Emergency contraception and advice  Stomach aches  Vomiting and diarrhoea  Hay fever  Insect and animal bites  Stitches  Dressing care  Minor cuts and bruises  Minor burns and strains  Stop smoking support

our nearest walk-in centres are:

Parsonage Street GP and Walk-in Centre
Parsonage Street
West Bromwich
West Midlands
B71 4DL

Dudley Urgent Care Centre
Russells Hall Hospital
Pensnett Road
Dudley
West Midlands
DY1 2HQ

Our incoming telephone lines….

We have been made aware of an issue affecting our incoming phone lines – patients are reporting that the lines are constantly engaged or that they get cut off once the call has been answered.

We would like to apologise for the inconvenience that this is causing and to reassure you that this is being investigated as a matter of urgency.

In the meantime we would be very keen to hear of your experience to help us to better understand how this is affecting you – please complete this short survey.

It’s time to get your flu vaccination…

“If you’re pregnant, over 65 or fall into one of the at risk groups, then you may be entitled to be vaccinated against the flu virus”

You are eligible to receive a free flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions
  • are very overweight
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill

This year we are holding flu drop-in session alongside each of our extended opening hours in October, excluding Fridays.

FLU DROP-IN CLINICS: oakham surgery

Thursday 6:00pm – 8:00pm – 5th, 12th, 19th and 26th October

Booked appointments are also available 

Important! Closure notice Wednesday 20th September and Thursday 21st September 2017

In a slight change to our recent letter explaining our intention to update our clinical systems, we would like to advise you that Oakham Surgery will now be closed from 3:30pm on Wednesday 20th September and Thursday 21st September.

Should you require medical advice which cannot wait until the practice re-opens at 08:00am on Thursday 21st September and 08:00am on Friday 22nd September, please contact us on our normal number 01384 458 968; you will be diverted to the out of hours team.

For general advice, you can use one of the following options:

Self-care Advice
Visit our website http://www.yhp.org.uk and click on our ‘self-care advice’ section where you will find links to advice on a range of minor illnesses and conditions.

Pharmacies
Your local Pharmacist will be able to assist you with a number of minor illnesses; they stock a wide range of over the counter medicine to help manage your symptoms.

NHS 111
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

Walk-in Centre
NHS walk-in centres deal with minor illnesses and injuries. These include:
 Infections and rashes  Emergency contraception and advice  Stomach aches  Vomiting and diarrhoea  Hay fever  Insect and animal bites  Stitches  Dressing care  Minor cuts and bruises  Minor burns and strains  Stop smoking support

our nearest walk-in centres are:

Parsonage Street GP and Walk-in Centre
Parsonage Street
West Bromwich
West Midlands
B71 4DL

Dudley Urgent Care Centre
Russells Hall Hospital
Pensnett Road
Dudley
West Midlands
DY1 2HQ

Important! Closure notice Wednesday 13th September 2017

Further to our recent letter explaining our intention to update our clinical systems, we would like to remind you that Oakham Surgery will be closed from 12:00 noon on Wednesday 13th September.

Should you require medical advice which cannot wait until the practice re-opens at 08:00am on Thursday 14th September, please contact us on our normal number
01384 458 968; you will be diverted to the out of hours team.

For general advice, you can use one of the following options:

Self-care Advice
Visit our website http://www.yhp.org.uk and click on our ‘self-care advice’ section where you will find links to advice on a range of minor illnesses and conditions.

Pharmacies
Your local Pharmacist will be able to assist you with a number of minor illnesses; they stock a wide range of over the counter medicine to help manage your symptoms.

NHS 111
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

Walk-in Centre
NHS walk-in centres deal with minor illnesses and injuries. These include:
 Infections and rashes  Emergency contraception and advice  Stomach aches  Vomiting and diarrhoea  Hay fever  Insect and animal bites  Stitches  Dressing care  Minor cuts and bruises  Minor burns and strains  Stop smoking support

our nearest walk-in centres are:

Parsonage Street GP and Walk-in Centre
Parsonage Street
West Bromwich
West Midlands
B71 4DL

Dudley Urgent Care Centre
Russells Hall Hospital
Pensnett Road
Dudley
West Midlands
DY1 2HQ

Bank Holiday Extended Opening Hours

We are delighted to announce that Your Health Partnership will be offering a limited number of pre-bookable and same day appointments on Bank Holiday Monday:

Monday 28th August 2017
08:30am – 11:30am

We will re-open at 08:00AM on Tuesday 29th August

These appointments will take place at Regis Medical Centre, Darby Street, Rowley Regis B65 0BA.

Please note that we will be unable to offer home visits during these hours.

Outside of these hours Continue reading

We are making some changes to the way that we book GP appointments at the practice…

We are making some changes to the way that we book GP appointments at the practice and hopefully you will have received a letter detailing the changes.

You will be aware that currently we offer telephone appointments as the first point of access.

Feedback from our patients and colleagues tells us that this system, in its current form, is not working; patients tell us that they often have been waiting a long time for the doctor to call them on the telephone without a clear idea of when the call might be and they feel that the continuity of being able to see the same doctor has reduced.

The workload of our clinical team and the demands on doctors’ time has become unsustainable; you regularly tell us that they are a fantastic team (we agree!) but they are now struggling to meet the increasing demand.

We want to work with you and our other patients to improve our service for everyone.

What is going to change?

Why is the practice offering telephone appointments?

How is it going to work?

What is going to happen after this new appointment system is launched?

Where can I get more information?

 

[1] Physician Associates support doctors in the diagnosis and management of patients. They are trained to undertake a number of roles including: taking medical histories, performing examinations, analysing test results, and diagnosing illnesses under the direct supervision of a doctor.

 

[2] Clinical Pharmacists are health professionals who train for many years to become specialists in medicines and they can help you with any questions you might have about your medication, including: advice on how to take your medication, possible interactions or side effects of medication, prescribing of an acute medicine that is not on repeat, medication reviews, switching medication and prescribing of medication following a hospital discharge.

 

Important! Closure notice Thursday 6th July 2017

Oakham Surgery will be closed from 12:00pm on the afternoon of Thursday 6th July 2017 for staff training.

Should you require urgent medical advice from a GP, please contact the surgery on our usual number 0121 553 0385; you will be diverted to the out of hours service.

Dont Forget! Your local pharmacy can be a great source of advice and medication for common illnesses.

Closure Notice: Monday 29th May

Oakham Surgery will be closed on Monday 29th May and will re-open on Tuesday 30th May at 08:00AM

Should you require urgent medical advice that cannot wait until we re-open on Tuesday, you can use one of the following options:

Self-care Advice
Visit our website http://www.yhp.org.uk and click on our ‘self-care advice’ section where you will find links to advice on a range of minor illnesses and conditions.

Pharmacies
Your local Pharmacist will be able to assist you with a number of minor illnesses; they stock a wide range of over the counter medicine to help manage your symptoms.

NHS 111
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

Walk-in Centre
NHS walk-in centres deal with minor illnesses and injuries. These include:
 Infections and rashes  Emergency contraception and advice  Stomach aches  Vomiting and diarrhoea  Hay fever  Insect and animal bites  Stitches  Dressing care  Minor cuts and bruises  Minor burns and strains  Stop smoking support

our nearest walk-in centres are:

Parsonage Street GP and Walk-in Centre
Parsonage Street
West Bromwich
West Midlands
B71 4DL

Dudley Urgent Care Centre
Russells Hall Hospital
Pensnett Road
Dudley
West Midlands
DY1 2HQ

Telephone Issue: Wednesday 24th May at 13:42

We are currently experiencing an issue with our telephone system which has resulted in a number of our incoming lines failing; the remaining lines have very poor sound quality.

Engineers are working to resolve this issue as soon as possible and we would like to apologise for any inconvenience this may cause.

Thank you

Your Health Partnership